Refund Policy
Last updated: [PLACEHOLDER: date]
This policy applies to all live online sessions sold by URBANPACK ONLINE SHOP (The Urban Pack).
Refunds you request
- You can request a full refund if you ask before the session, at least [PLACEHOLDER: refund window, e.g. 48 hours] before its start time.
- Requests made after that window, or after the session has started, are not refundable. [PLACEHOLDER: confirm whether a transfer to a later session is offered instead]
- Not attending a session you have paid for is not grounds for a refund. Sessions are live only and are not recorded, so no replay is available for a missed session.
If we cancel or reschedule
- If we cancel a session, you receive a full refund.
- If we reschedule a session, you can keep your seat for the new date or ask for a full refund within [PLACEHOLDER: window, e.g. 48 hours of being notified].
How to request a refund
Email theurbanpackph@gmail.com with your name, the email you booked with, the session name and your GCash or bank transfer reference.
How refunds are paid
Approved refunds are sent back by GCash or bank transfer, to the account you paid from, within [PLACEHOLDER: processing time, e.g. 7–14 business days].