Terms of Sale
Last updated: [PLACEHOLDER: date]
1. Who we are
This website and all sessions sold on it are provided by URBANPACK ONLINE SHOP, registered with the Department of Trade and Industry (DTI) and the Bureau of Internal Revenue (BIR Form 2303). “The Urban Pack” is a trade name of URBANPACK ONLINE SHOP.
- Business name: URBANPACK ONLINE SHOP (trade name: The Urban Pack)
- Sole proprietor: Faye Marian Manuel Hugo
- DTI Business Name No. 8478026 (registered to Faye Marian Manuel Hugo)
- BIR TIN: 304-069-080-00000
- Registered business address: Unit D, 6th Floor, Suntree Tower, 13 Meralco Avenue, Ortigas Center, San Antonio, Pasig City 1600, Metro Manila, Philippines
- Email: theurbanpackph@gmail.com
- Mobile: +63 934 416 6302
- Office: +63 2 3224 2000
2. What we sell
We sell seats in live online classes run by guest mentors and experts:
- Mentor Chat – a 1-hour, TED-style live session with moderated Q&A, available on request. ₱990 per seat.
- Workshop – a longer, hands-on live session (2.5 hours). ₱1,990 per seat.
Each listing shows its topic, format, length, date and price. Prices are in Philippine pesos and are non-VAT.
3. Payment
Payment is by GCash or bank transfer to URBANPACK ONLINE SHOP (Faye Marian Manuel Hugo). To book, contact us by email at theurbanpackph@gmail.com, through the contact form or on +63 934 416 6302, and we will send you the payment details. After paying, send us your proof of payment with your name and the session you are booking. Your seat is reserved only once we have confirmed your payment, which we do by email within one business day. Please pay only to the account details we send you directly.
4. Digital delivery
Sessions are delivered live online. Once your payment is confirmed, we email your confirmation and join link to the address you booked with within [PLACEHOLDER: delivery time], and send reminders before the session. No physical goods are shipped. Please check that the email address you give us is correct.
5. Attending a session
- Your seat is for one person and the join link must not be shared.
- Please join on time. Sessions start and end at the advertised times; missing a session does not entitle you to a refund except as set out in our Refund Policy.
- We may remove participants who disrupt a session or behave abusively, without refund.
- Session materials (templates, worksheets) are for your personal use and may not be resold or redistributed.
- Sessions are live only. They are not recorded for participants and no replays are provided.
- Recording sessions without permission is not allowed.
6. Changes and cancellations by us
If we need to reschedule or cancel a session, we will tell you by email as early as possible. If a session is cancelled, you will receive a full refund (see our Refund Policy).
7. Mentors' views
Sessions share the mentors' own experience and are for general education only. They are not professional financial, legal or tax advice, and results are not guaranteed.
8. Privacy
See our Privacy Policy.